Terms and Conditions - CGV

Last updated on 06.11.2025

1. General framework

1.1 It is hereby clarified that the present conditions govern the sales and competitions of all the products of the company's online and physical Boutique Mighty Games Sàrl.

1.2 These conditions apply to the exclusion of all other conditions, in particular those in force for sales in physical stores open to the public.

1.3 These general terms and conditions of sale (hereinafter "GTCS") are entered into by and between, Mighty Games Sàrl, hereinafter referred to as "the seller", registered in the commercial register of the canton of Vaud (Switzerland), and on the other hand, individuals or legal entities, hereinafter referred to as "the customer or buyer", wishing to make a purchase via our website.

1.4 All services and deliveries carried out on the basis of the products on our website are governed by these GTC.

By placing an order, the purchaser acknowledges having read, understood and accepted them without reservation.

Consequently, the purchaser who wishes to order online acknowledges that he/she has been fully informed that his/her agreement to the content of these general terms and conditions does not require the handwritten signature of this document.

1.5 The seller does not accept any deviating conditions on the part of the purchaser and reserves the right to modify these general terms and conditions of sale at any time by publishing a new version without delay. Any order placed after the publication of a new version shall be deemed acceptance of the latter.

2. Create a customer account on our site

2.1 The buyer must register and open a personal account in order to place an order.

2.2 The customer is responsible for the accuracy of the information provided at the time of registration. In the event of an error in the customer's contact details, the seller cannot be held responsible for the impossibility of delivering the products ordered.

2.3 In the event of a change of address or any other modification, the purchaser undertakes to update his personal data as soon as possible.

2.4 The purchaser undertakes to keep the password chosen at the time of registration strictly confidential and not to divulge it to any third party. He assumes full responsibility for the use of his password and for all orders placed, even without his knowledge, using this password.

2.5 The buyer must be of legal age. Minors must obtain parental consent and notify the seller. Persons under guardianship must obtain the consent of their tutor or guardianship authority.

2.6 In the case of a legal entity, documentary evidence is required, and final registration is subject to the seller's agreement.

3. Prices and products

3.1 The prices of our products are quoted in Swiss Francs, excluding VAT and shipping and handling costs. All information is subject to technical modifications, errors and typing mistakes and may be changed at any time.

3.2 The site does not currently offer orders outside Switzerland and the Principality of Liechtenstein.

3.3 All orders are payable in Swiss Francs.

3.4 The seller reserves the right to modify its prices and contributions to processing, packaging and shipping costs at any time, but products will be invoiced on the basis of the rates in force at the time orders are registered, subject to availability.

3.5 Products remain the property of the seller until full payment has been received.

3.6 Product descriptions and images are provided for information purposes only and are not binding.

3.7 If a price is incorrect at the time of ordering, due to any error (computer, data entry, stock management, etc.), the seller reserves the right to cancel the order. In such a case, any amount already paid by the purchaser will be returned in full.

3.8 The seller also reserves the right to limit, at its discretion, the number of copies of an item sold to any one customer.

4. Data protection

4.1 All personal data will be treated as confidential. The information required to process the order will be processed by computer but will not be distributed or sold to a third party under any circumstances.

4.2 The data required for the order process and for communication with the customer may be transmitted exclusively to our partners for the purpose of providing the services offered by Mighty Games Sàrl (account management, payment processing, order dispatch, e-mail dispatch).

4.3 In accordance with the Federal Data Protection Act, you may exercise your right to access, rectify and object to your personal data. To do so, simply send us a request by post or e-mail.

4.4 The website https://www.mightygames.ch/en/ uses cookies to improve your experience and allow you to personalize your browsing experience. By continuing to browse our website, you accept the use of cookies.

5. Controls

5.1 Orders can be placed via the Internet on our website, by e-mail, by post or by telephone

5.2 These General Terms and Conditions of Sale are written in French. The site is available in French, English, Italian and German. The English, Italian and German versions are provided for information purposes only. In the event of any discrepancy in interpretation, the French version shall prevail.

5.3 The seller reserves the right to cancel any order from a customer with whom there is a dispute over payment of a previous order.

5.4 Any order implies acceptance of the prices and description of the products available for sale on the day of the order.

5.5 Photos are non-contractual and for illustrative purposes only. For more information on a product, please contact us by email or telephone.

5.6 Price offers are only valid while stocks last.

5.7 The seller reserves the right to modify its prices at any time.

5.8 The seller undertakes to honour orders received only within the limits of available stocks. In the absence of available stock, the seller undertakes to inform the purchaser and to provide a lead time as soon as possible.

5.9 The seller reserves the right to cancel and refund any order; no compensation will be made to the buyer.

5.10 Orders are only definitive once they have been confirmed by payment of the price by the purchaser. At no time may the sums paid be considered as deposits or advance payments.

5.11 Any modification or cancellation of the order by the purchaser cannot be taken into account and the sum paid cannot be refunded.

5.12 In the event of the seller or one of its suppliers being out of stock and being unable to deliver the item ordered within 8 weeks, the seller reserves the right to cancel the order and make a full refund for the missing items. The seller reserves the right to cancel and reimburse any order, with no possibility of compensation for the buyer.

5.13 The seller will not be able to accept any claim for a parcel not received more than 4 weeks after it has been dispatched.

5.14 The seller cannot be held responsible for the consequences of a delay or cancellation.

6. Order validation and electronic signature

6.1 When you check the acceptance of these terms and conditions at the end of the order process, you declare that you accept these terms and conditions and the entirety of these general terms and conditions of sale fully and without reservation.

6.2 This validation by the buyer constitutes an electronic signature which has the same value between the parties as a handwritten signature.

6.3 The data recorded by the seller constitutes proof of all transactions between the seller and its customers

6.4 The data recorded by the payment system constitutes proof of the financial transactions.

7. Payment

7.1 Items ordered by the purchaser must be paid for prior to delivery and shipment.

7.2 The seller provides the purchaser with the option of paying for his purchases using the payment methods offered by Bank Transfer, credit cards, PostFinance card, PostFinance Pay, TWINT, Apple Pay or Google Pay.

Our bank details are given below:

International Bank Account Number - IBAN : CH72 8080 8003 1607 1257 4

Bank Identifier Code - BIC: RAIFCH22

Account Owner - Titulaire du Compte : Mighty Games Sàrl, Rue de Bourg 43, 1003 Lausanne, Switzerland

7.3 Items remain the property of the seller until full payment has been received.

7.4 The seller reserves the right to cancel an order if payment is not received within 14 days of order confirmation.

7.5 The buyer guarantees the seller that he/she has the necessary authorizations to use the method of payment chosen by him/her when validating the order form.

7.6 The seller reserves the right to suspend any order and any delivery in the event of refusal to authorize payment by credit card by the officially accredited bodies or in the event of non-payment of the order.

7.7 The seller reserves the right to refuse to make a delivery or to honour an order from a buyer who has not fully settled an order or with whom a dispute is in progress.

7.8 The seller has implemented an order verification procedure designed to ensure that no person uses another person's bank details without their knowledge. The seller reserves the right to use this procedure if there is any doubt about the customer's legitimacy. As part of this verification, the customer will be asked to send, by email, a copy of an identity document with proof of address. The order will be validated only after receipt and verification by our services of the documents sent.

7.9 In the exceptional case of payment of the invoice after delivery (prior agreement), the delivered products remain the property of the seller until payment is received

7.10 Orders containing pre-order items paid for by bank transfer must be settled no later than 1 day before the official release date of the product (i.e. the money must have arrived in the account of Mighty Games 1 day before). In the event of non-compliance, the order will be cancelled unless the customer pays any price difference.

8. Product availability

8.1 Orders will be processed within 48 hours (working days) of the day following the day on which the buyer placed the order, subject to availability.

8.2 In the event of unavailability of the product ordered, notably due to our suppliers, the purchaser will be informed as soon as possible and will have the option of cancelling the order.

8.3 In the event of cancellation of an order by the seller, reimbursement will be made by the same method of payment used to pay for the order, or by a credit note.

8.4 Pre-orders are final and cannot be cancelled.

8.5 There is always a risk that the quantities ordered from the supplier may be subject to allocation (particularly in the case of limited releases or high-demand products). Given the impossibility of anticipating the quantity produced by the brands themselves, and the possible allocations made by distributors despite pre-orders placed on time, Mighty Games reserves the right to cancel and refund customer pre-orders that cannot be honored due to lack of products delivered to the store. In this case, the method chosen is on a "first come, first served" basis. Pre-orders will be taken in chronological order and honored while stocks last. Subsequent pre-orders will unfortunately have to be cancelled and refunded.

In rare cases, the store reserves the right to limit the quantity that can be ordered per customer, to enable a larger number of customers to obtain at least one copy. This will be communicated to the customer in good time by e-mail, and any extra copies cancelled will of course be refunded.

9. Delivery

9.1 Products are delivered to the delivery address indicated by the buyer during the order process.

9.2 In the event of items being available on different dates, the delivery period is based on the longer period. This means that if an order contains pre-ordered products, it will be delivered when the pre-ordered product is available.

9.3 The seller cannot be held responsible for the consequences of late delivery.

9.4 The seller cannot be held responsible for the loss of an order entrusted to a carrier such as Swiss Post.

9.5 Purchases made on our website are only delivered in Switzerland, mainly by Swiss Post, to the delivery address indicated by the buyer, unless otherwise agreed.

9.6 Shipping costs are calculated as accurately as possible, according to the weight of the order and the current rates of the carriers, and are billed to the buyer. In the event of an error in the estimation of delivery costs on our site, the purchaser will be informed immediately.

9.7 Exceeding delivery deadlines shall not give rise to claims for damages.

9.8 Responsibility for the goods passes to the purchaser upon receipt by the carrier.

9.9 An email will be sent to the buyer if the seller notices a delay in the dispatch of the order

9.10 The seller provides the purchaser with several means of shipment and also allows the goods to be collected in the store or at an event. The purchaser must receive confirmation of receipt of the order.

9.11 Shipping costs are calculated and invoiced only once per order.

10. Receiving and checking merchandise

10.1 Products are delivered to the address indicated by the purchaser on the order form.

10.2 The purchaser undertakes to check the condition of the goods at the time of delivery.

10.3 A detailed and sworn complaint concerning defects in the products delivered must be made in writing within 24 hours of receipt by sending an email to the seller, whether the product is missing, defective or damaged (photos must be attached to the email).

10.4 Any claim made after this deadline will be rejected and the seller will be released from any liability.

10.5 Damaged packaging and/or products must not be opened.

10.6 After verification, the seller will reship or reimburse the buyer using the same method of payment used to pay for the order, or by credit note.

10.7 Returns sent without prior agreement will not be taken back or exchanged.

11. Delivery problems caused by the carrier

11.1 Any anomaly concerning the delivery (damage, missing product compared to the delivery note, damaged package, broken product, etc.) must be indicated on the delivery note in the form of "explicit handwritten reservations", accompanied by the purchaser's signature.

11.2 At the same time, the buyer must confirm this anomaly by sending a registered letter to the carrier within 24 hours of the delivery date.

11.3 The buyer must send a copy of this letter, by post or e-mail, to the seller.

12. Right of return and cancellation

12.1 Within 30 days of receipt of your order, you have the right to return, exchange or reimburse, without penalty, any products that are not to your satisfaction, with the exception of shipping, return and payment costs. Payment costs amount to 10% of the value of the returned goods. If the sum of the unreturned items is less than CHF 69, the one-way shipping costs will be added.

12.2 Reduced items cannot be returned or exchanged.

12.3 You must obtain the seller's agreement to return the products, explaining the reasons for the return by letter or e-mail.

12.4 Items returned incomplete, opened, damaged or soiled by the customer will not be accepted for return. The product must be in its original condition and complete, allowing it to be remarketed as new, accompanied by the invoice and the return agreement issued by the seller.

12.5 In this case, shipping costs are at the buyer's expense (round trip).

12.6 The amount will be credited to the customer's account within 7 working days of receipt and inspection of the goods, and must be used in full within 90 days. After this period, the credit note will be definitively considered lost.

12.7 Returns must be sent to the seller's address indicated on the invoice.

12.8 In the event of an unjustified refusal or of a package not being returned without a valid reason, we will be obliged to invoice the shipping costs incurred. The post office and delivery companies charge for the dispatch and return of unclaimed goods.

12.9 Returns due to simultaneous purchase in another store are not accepted.

12.10 All unpacked returns will be refused. You must obtain a return agreement by email before your return.

12.11 The seller reserves the right to invoice a sum equivalent to 20% of the product price in the event of non-compliance with the above rules.

12.12 The visuals on our website are not contractual. They are displayed for information purposes only and are not always representative of the product. Unfortunately, manufacturers frequently modify the packaging, characteristics and visuals of their products without notice. Refusal of merchandise due to non-conforming visuals cannot be accepted if the contents of the product conform to the advertised description.

12.13 If a product is defective, it will be exchanged for an identical product. You must inform us by email and obtain a return authorization for the product. Exchanges are only possible if the complete product is returned in its original packaging. No exchange will be possible otherwise.

12.14 In all cases, it is possible to return goods in-store rather than by delivery. In this case, the return request can be accepted (or refused) directly by the staff present.

12.15 Cancellation of an order by the customer prior to shipment is not generally accepted. In the event that such a cancellation is exceptionally granted, reimbursement will first be made in the form of a voucher equivalent to the amount of the order. Exceptionally, a refund to the original payment method may be considered; in this case, a processing fee equivalent to 10% of the order amount will be charged to cover the costs associated with the payment service.

13. Warranty

13.1 The warranty is limited to manufacturing defects. All defective products will be exchanged.

13.2 All warranty claims must be accompanied by the purchase invoice, and cannot be processed without it.

13.3 All requests must be made in writing or by e-mail, and must include detailed information (including photos).

We will send you confirmation of the return in reply.

13.4 No unpacked product will be accepted without prior written confirmation from us.

13.5 The present provisions cannot deprive the purchaser of the legal guarantee which obliges the professional seller to guarantee him against all the consequences of the hidden defects of the sold thing. The buyer is expressly informed that the seller is not the manufacturer of the products sold with regard to liability for defective products. Consequently, in the event of damage caused to a person or property by a product defect, the buyer may only seek to hold the manufacturer liable, on the basis of the information provided on the product packaging

13.6 Wear and tear resulting from normal use, in particular wear and tear on cards after they have been opened, as well as defects resulting from inappropriate use by the customer, are excluded from the warranty.

14. Competition

14.1 The purpose of competitions is to promote entertainment.

14.2 Unless otherwise specified, the lots Mighty Games are to be collected from the store.

14.3 Prizes won may not be resold.

14.4 Prizes cannot be exchanged for cash.

15. Garage sale

15.1 Mighty Games offers its customers a consignment service. The goods are usually board games.

15.2 Hereinafter referred to as the depositary (Mighty Games) is commissioned by the depositor (the customer) to sell his property. In return for the service rendered, the agent takes a commission on the transaction price, and pays the balance to the depositor. This commission is equivalent to 30% of the sale price.

15.3 The selling price is set by the dealer. In general, it is 50% of the price of the new product if it is in good condition.

15.4 The depositary reserves the right to refuse certain goods

15.5 The amount paid back to the depositor is in the form of loyalty points (called Mightium) on the depositor's customer account. Payment in cash or any other form of currency is excluded.

15.6 Mightiums are valid for 1 year from the date of issue

15.7 Mightiums can be used in the online or physical store

15.8 If the good is sold before the end of the contract, the depositor informs the custodian by email and credits his points.

15.9 6 months after the object has been deposited, if it has not been sold in the meantime, the depository contacts the depositor to inform him that the object has not been sold and that he must come and collect it. After 8 months following the deposit, and without any news from the depositor, the depositor automatically donates the object to the custodian.

15.10 The contract is drawn up in duplicate, each signed by both parties.

15.11 In the event of breach of contract by the depositor, a fee of the amount of the commission per property applies.

15.12 The contract must specify :

• identification of the parties and their contact details
• a detailed description of the item(s) for sale
• the sale price of the property (or of the various properties if there are several)
• 30% commission
• 8-month contract duration
• a copy of the general terms and conditions of sale

16. Responsibilities

16.1 The products offered comply with current European or Swiss legislation. The seller cannot be held responsible in the event of non-compliance with the legislation of the country where the products are delivered. It is your responsibility to check with local authorities about the possibility of importing or using the products or services you intend to order.

16.2 The photographs and texts reproduced and illustrating the products presented are not contractual. Consequently, the seller cannot be held responsible for any error in one of these photographs or texts.

16.3 The seller shall not be held liable for non-performance of the contract in the event of stock shortage, product unavailability, disruption, strike or force majeure. Neither party shall be deemed to have failed in its contractual obligations to the extent that their performance is delayed, hindered or prevented by an act of God or force majeure. An act of God or force majeure shall be deemed to be any irresistible fact or circumstance, external to the parties, unforeseeable, unavoidable, independent of the will of the parties and which cannot be prevented by the latter, despite all reasonable efforts. The party affected by such circumstances shall notify the other within 48 hours of becoming aware of them. The two parties will then meet within 7 days, unless this is impossible due to force majeure, to examine the impact of the event and agree on the conditions under which performance of the contract will continue. If the case of force majeure lasts longer than 30 days, the present terms and conditions may be terminated by the injured party.

16.4 The following are expressly considered to be cases of force majeure or fortuitous events, in addition to those generally accepted by jurisprudence: blockage of means of transport or supply, strikes, natural disasters, wars, fires, storms, floods, lightning, stoppage of telecommunication networks or difficulties specific to external telecommunication networks, or any other event preventing the production or transport of products.

16.5 The seller shall not be liable for any consequential loss, operating loss, loss of profit, loss of opportunity, damages or expenses.

17. Applicable law and place of jurisdiction

17.1 These terms and conditions are governed by Swiss law.

17.2 Should one or more provisions of these GTC be declared invalid, the remaining provisions shall remain legally valid.

17.3 The exclusive place of jurisdiction for all disputes concerning these GTC, their interpretation and/or application, is Lausanne.

These terms and conditions are in French. The purchaser declares that he/she has full legal capacity to enter into commitments under these terms and conditions.