Frequently Asked Questions

Answer: Mighty Games is a shop specializing in board games, Magic The Gathering, Warhammer and trading cards, located in Lausanne (Switzerland).

Founded in January 2018, we quickly became a reference for Magic The Gathering in French-speaking Switzerland.

We offer a physical shop in Lausanne and an online store with delivery all over Switzerland.

Answer: Our store is located at:

Rue de Bourg 43

1003 Lausanne

Switzerland

Lausanne: We are easily accessible by public transport, and there are parking spots nearby.

- By car: Several spaces next door, or the paid parking Le Rôtillon

- By metro/train: Stop Bessières on the M2, or a short walk from Flon

Opening hours:

- Tuesday–Friday: 10:00–19:00

- Saturday: 10:00–18:00

- Monday & Sunday: Closed

If you have questions, call us at 021 888 43 40 or write to us at [email protected]

Answer: Absolutely! Mighty Games benefits from an excellent reputation thanks to our customer reviews:

⭐ Rating 4.8/5 on Google and TripAdvisor

✅ Physical store in Lausanne since 2018

✅ Secure payment (SSL, TWINT, bank cards)

✅ Responsive customer service (reply within 24h)

✅ Active community: hundreds of players trust us

Our customers especially appreciate our amazing staff, fast shipping, and carefully packaged orders.

Come visit us to see for yourself—we’re happy to welcome you!

Answer: We stand out thanks to several unique advantages:

✅ Free delivery from CHF 69 (rare in Switzerland)

✅ Magic The Gathering specialists since 2018

✅ Mighty Box: our exclusive quarterly mystery box

✅ Store + community space for events

✅ Warhammer expertise and wide range in stock

We are not just an online store—we’re a community hub for gamers.

Answer:

Delivery times are very fast:

- French-speaking Switzerland: 1–3 working days

- German-speaking Switzerland: 1–3 working days

And don’t forget: delivery is free from CHF 69.

No tricks, no hidden fees.

Answer: We deliver everywhere in Switzerland: Lausanne, Geneva, Fribourg, Neuchâtel, Sion, Zürich, Bern, Basel, Lucerne, etc.

Free delivery from CHF 69 is guaranteed throughout the country.

Answer: We accept:

- 💳 Credit cards (Visa, Mastercard, Postcard)

- 📱 Twint

- 🏦 Bank transfer

- 💰 Cash or card in-store

All payments are 100% secure (SSL encrypted).

Answer: Yes! In-store pickup is free, usually ready within 24h.

How it works:

1. Order online

2. Select “In-store pickup”

3. Receive a confirmation email

4. Collect your order during opening hours

Perfect quick solution if you’re near Lausanne.

Answer: At Mighty Games, customer satisfaction is our top priority.

If an issue occurs:

1. Contact us within 7 days via the contact form, by phone at 021 888 43 40, or by email at [email protected]

2. Send us a photo of the issue

3. We will process your request within 24–48 hours (exchange, refund, or commercial gesture)

Our packaging is handled with great care (our customers mention this regularly), but if an incident happens — it can occur — we always find a quick solution.

Answer: The Mighty Games consignment service is a unique service in Lausanne to easily sell your Magic cards and games.

Steps:

1. Bring your items

- Board games (in good condition, complete)

2. Free evaluation

- Our team appraises your items

- Estimate based on the current market price

- You accept or decline (no obligation)

3. Put up for sale

- Items displayed in the shop

- Maximum visibility

- Duration: generally 1–3 months

4. Payment

- You receive 70% of the sale price

- Payment at the time of sale in the form of a gift voucher

- Unsold items: free take-back or donation (your choice)

Advantages vs private sale:

✅ No management needed (ads, disputes)

✅ Fair prices (professional expertise)

✅ High visibility (our traffic = quick sale)

✅ Security (no exchanges with strangers)

Consignment contact: [email protected] or come to the store.

[Learn more about the consignment service →]

Answer: Yes, our gift cards are the ideal gift for a player!

Available options:

- CHF 25 / CHF 50 / CHF 100 / CHF 150 / Custom amount

Advantages:

✅ Valid on the entire catalogue (Magic, Warhammer, games, accessories)

✅ Usable online and in-store

✅ Can be combined (several cards)

✅ Delivery of the card (physical or digital)

Formats:

🎴 Physical card: nice presentation, hand-delivered in-store or sent by post

📧 Digital card: code by email, immediate use

Order here: [to the vouchers]

Ideal for: Christmas, birthdays, graduations… whenever you don’t know exactly which game/card to offer!

Answer: Creating a Mighty Games account allows you to:

🛒 Order faster (information saved)

📦 Track your orders in real time

🎁 Access your loyalty points (if the program is active)

📧 Receive our news and exclusive promotions

Creation (2 minutes):

1. Click on “Login” (top of the page)

2. Click “Create an account”

3. Fill in: email, password, name, address

4. That’s it!

Or you can automatically create your account when placing your first order.

Answer: Reset in 2 minutes:

1. On the login page: click “Forgot your password?”

2. Enter your email address

3. Receive an email (check your spam folder if needed)

4. Click the reset link

5. Create a new password

6. Log in again!

Persistent problem? Contact [email protected] with your email address — we’ll help you within 24 hours.

Answer: You receive a tracking email at every step:

1. Order confirmation

- Email sent immediately after payment

- Summary of items, total amount, address

2. Shipment

- Email with tracking number

- Tracking link (Swiss Post)

- Estimated delivery time by Swiss Post

3. Real-time tracking

- Click the tracking link

- View the journey of your parcel

- Notification when delivery is imminent

No email received? Check your spam folder or contact [email protected].

Answer: Mighty Games animates an active community with regular events!

Usual schedule:

🎴 Magic tournaments

- Prereleases

- Next dates (if available): [calendar]

⚔ Warhammer days (monthly)

- Themed Saturdays: free play, beginner introductions

- Terrain and scenery available

- Next dates (if available): [calendar]

🎲 Board game evenings

- Discover new releases, games between players

- Free entry, all levels welcome

- Next dates (if available): [calendar]

🆕 Special events

- TCG prereleases such as Magic The Gathering

- Store anniversary (January)

- Black Friday, exclusive promotions

[See the full calendar →]

Answer: There are 2 ways to register for our tournaments:

1.Online (recommended):

- Log in to your customer account

- Access the tournament from [the calendar here]

- Select the desired tournament

- Choose the number of seats and click the registration button at the top of the page, after the image

- Receive confirmation by email

2. In-store:

- Come directly to Lausanne

- Register at the counter

Cancellation: Let us know 72 hours in advance.

Answer: Mighty Games stands out as the reference Warhammer store in Lausanne thanks to:

✅ Complete range: 40K, Age of Sigmar, accessories, paints

✅ Permanent stock: no stock-outs on key products

✅ Expertise: personalized advice for beginners and experienced players

✅ Delivery: even for large purchases (starter boxes, full armies)

✅ Competitive prices: our customers often mention us as “best Warhammer prices in French-speaking Switzerland”

✅ Community: meet other players, organize your games

Our customers particularly appreciate our ability to advise beginners and our responsiveness regarding new Games Workshop releases.